The Memories We Make Custom Diary

Processing for our non-personalized goods is on average 1-2 business days. Personalized goods may take up to 5 business days depending on complexity and proofing but most go out within 1-3 business days.

US Standard
Typical US transit time is 3-6 business days.

Canada Standard
Typical CA transit time is 4-12 business days.

We specialize in personalized goods! Although not all items can be personalized, most can and you'll easily see that option when you open the listing.

If you'd like additional customization that what you see in the listing, just message us to chat about it! We exist to provide you with mind-blowing travel goods so we'd love the chance to do that just for you!

Yep, we offer wholesale options! For all wholesale inquiries, please email veneta@journo-travel.com for pricing and options.

If possible, please include the product(s) and quantity you're looking for so we can more quickly get you the pricing you need. Thanks for considering us for your travel-related goods!

We have many personalized products that range in complexity, we do our very best to collect the information we need from you when you order so we can get your goods to you as quickly as possible! However, sometimes we need clarification on personalization or design requests. In those cases, we will be in touch and will provide digital proof of the design before it is sent to production for you to approve it. We ask that you reply to us within 48 hours in these situations.

Made an address error or personalization typo? It happens! We will do our best to update your order details. However once an order has been sent into production it means that your personalization (if applicable), shipping details, etc. have reached our studio and we may already be working on the order fulfillment. Due to that, it may not be possible to cancel or change the order free of charge at this point.